ABOUT
Company data
IHI Since 2008...
Immersion Hospitality is a leading provider of innovative travel technology solutions and operational support services, specializing in the hospitality and public sectors. We combine deep industry expertise with advanced technologies to streamline operations, enhance guest experiences, and support government and corporate travel initiatives. Our mission is to enable our clients to deliver seamless, efficient, and memorable travel experiences through state-of-the-art solutions and unmatched service.
We pride ourselves on delivering personalized service that fosters collaboration and meets the specific needs of government entities. By embracing cutting-edge technology and best practices in hospitality, we strive to create experiences that empower government professionals to focus on their mission while we take care of the travel details.
CORE COMPENTENCIES
Company snapshot
Immersion Hospitality, LLC
4913 Raleigh Common Drive
Suite 200
Memphis, TN 38128
Contract Information
DUNS: 829693592
CAGE Code: 5JE03
NAICS Codes
518000 518200 518210
540000 541000 541500
541510 541511 541512
541513 541519 561000
561500 561510 561590
561599
FSC Codes
5965 7000 9900
A000 D000 L000
L058 L078 R000
U000 U099 V000
X000
Qualifications
- CompTIA Security+
- Project Management Professionals
- Agile Certified Scrum Masters
- 24/7 multi-channel support (phone, chat, Ai Travel Agent)
- Centralized reservations management
- Tier 1 and Tier 2 IT helpdesk support
- Integration with government travel platforms
- Scalable solutions for federal, state, and municipal clients
- Real-time reporting and performance metrics
key successes
Commander, Navy Installations Command (CNIC)
Contract Number: HDQMWR-16-C-0006
Customer/Agency Name: DoD / CNIC
Contract Title: Fleet and Family Readiness (FFR) Call Center & Support Desk Services
SOLUTION: As the CNIC premier services provider, IHI is currently providing support for seven distinct QOL initiatives, IHI recognizes its’ services are critical to Warfighter welfare and branch retention rates. QOL program success includes of fering services and amenities that are mainstream, agile and socially relevant, driven by strategies that ensure objec tives are met. IHI developed a robust website for DoD Lodging that displays inventory across all military Services for both government and leisure travel. Additionally, IHI provides services for our wounded service men and women at Bethesda Medical Center, sustaining their every technical need.
Contract Lodging Availability System {CLAS)
Contract Number: HDQMWR-14-C-0024
Customer/Agency Name: (CNIC) / Navy Gateway Inns and Suites (NGIS)
Contract Title: Software Development & Support
SOLUTION: IHI developed a system to manage contract hotel rooms in support of the Navy Gateway Inns and Suites, to sustain an estimated 100,000 plus guest room nights for DoD military and civilian personnel. The system tracks estab lished contracts for hotel rooms, guaranteed rates, for Temporary Duty Travelers (TOY) on official DoD business, attend ing official meetings or training, off duty or in other official travel status such as permanent change of station (PCS).
Military Child Care {MCC)
Contract Number: HDQMWR-11-C-0028
Customer/Agency Name: DoD / Military Child and Youth Programs
Contract Title: Request for Care System – MilitaryChildCare.com (MCC)
SOLUTION: IHI designed and developed a centralized platform for the MCC program which is used by all Services and DoD contract operations. The platform consists of a singular web application for all eligible users to request military child care worldwide. This development automates access to military Child and Youth Programs, and allows for the re quired flexibility to meet individual family needs in the enrollment process.